Specialized Support

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Beyond the Exam Room: Specialized Support at COPA

You know what they say about it taking a village! That applies to healthcare support as much as it does to raising healthy children. Our range of pediatric specialized support services ensures a smooth experience from day one. From virtual visits to interpretation services, we have everything you need to feel supported. 

A smiling young boy sits on an exam table while a woman kneels beside him, engaging playfully in a bright, inviting room.

Virtual Visits

Did you know we provide virtual visits to see both our licensed behavioral health counselors and our registered dieticians? You can connect with these advanced practice providers via secure video chat using a smartphone, a tablet, or a computer. Call to see if a virtual visit with our behavioral health specialists or dieticians can help keep your child’s health on track.

24/7 Nurse Advice

Childhood illnesses and worries don't follow a schedule. That's why COPA Oregon offers a 24/7 nurse advice line staffed by specially trained pediatric nurses. These RNs have extensive experience caring for children and can answer your questions, offer guidance, and determine if a visit to the doctor is necessary. For any complex situations, they have on-call pediatricians readily available for consultation. Get peace of mind and expert advice whenever you need it! 

A mother interacts with her child, who holds a bottle while looking at a tablet displaying a medical professional's image.
A young child kneels beside a wooden wall display filled with colorful educational cards, interacting with one while wearing a playful shirt.

Interpreters

Intérpretes en todas las ubicaciones y teléfono! COPA tiene intérpretes de habla Hispana en todas nuestras locaciones y están disponibles por teléfono para programar sus citas. También tenemos proveedores de la salud que hablan Español y otros servicios para asistirlos. Llámenos al 541-389-6313 y lo/a asistiremos con lo que necesite para registrarse en COPA y programar sus primeras citas.

A woman and a child are engaged in a conversation at a reception desk, with the woman holding a document.

Patient Advocates

Patient Advocates act as your personal guide, helping you understand treatment plans, answer insurance questions, and connect with the services your child needs. These dedicated professionals advocate for your child's well-being and ensure a smooth, stress-free healthcare experience for your entire family. 

A woman in casual attire stands in a waiting area, facing another person behind a reception desk, with a bright window in the background.

Billing Advocates

A confusing or stressful bill should never stand in the way of your child’s access to care. COPA’s knowledgeable Billing Advocates help you navigate the process. They can answer your questions about insurance coverage, explain charges, and assist with payment options so you can focus on what matters most—your child's health.

A woman in a yellow beanie stands at a reception desk, smiling at another woman sitting behind the computer in a bright, modern office.

Community Health Workers

COPA’s Community Health Workers (CHWs) are trusted members of our team who understand the unique needs of our families. They connect patients with essential community resources—from food banks and housing assistance to transportation and job training.

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