COPA MyHealth Messaging for Non-Urgent Concerns

MyHealth messaging is a convenient way to communicate with your child’s care team about non-urgent medical questions or requests. Please note that responses may take up to 3 days for a response depending on the nature of your message.

For urgent concerns, please call our office to schedule a visit. For emergencies, call 911 or go to the nearest emergency department.

Billing for Certain MyHealth Messages

Some services provided through MyHealth messaging are now a standard part of healthcare. Beginning April 1^st 2026 Central Oregon Pediatric Associates (COPA) may bill for MyHealth message requests that require a provider to spend five or more minutes of clinical time and medical expertise to review and respond.

Services That May Result in a Charge

A charge may apply for MyHealth messages that involve medical decision-making, clinical assessment, or detailed review of your child’s health record.

Examples include:

• New health concerns that need clinical evaluation or specialty referral
• Review or modification of current medications
• Ongoing care questions related to chronic health conditions
• Notable changes in a long-standing medical issue
• Completion of forms that require provider review or medical judgment

Services That Will Not Be Charged

Most MyHealth messages will continue at no charge to you including:

• Administrative requests such as Forms or Record requests or requesting to schedule an appointment
• Prescription refill requests without changes
• Questions that result in scheduling a same day or imminent visit
• Brief updates that do not require medical evaluation

Insurance Billing Information

Coverage varies by insurance plan. While many plans cover these services, copays or deductibles may apply. COPA will bill your insurance directly when applicable.

For questions about your insurance coverage, please contact your insurance provider.

For questions about a bill, you may contact our billing team at 541-389-6313.