Patient Policies
Patient Policies
ONLINE PATIENT PORTAL
COPA now offers MyHealth, an online health information portal for patients that makes managing your health information and communicating with COPA streamlined and easy.
With MyHealth, you can request appointments, view lab reports and recent visit summaries, request medical records and prescription refills, print immunization records, message their primary care provider, and make payments.
Please contact COPA in order to set up a patient account and access it online.
ONLINE PORTAL ACCESS FOR PATIENTS 14 YEARS AND OLDER
At the age of 15, by Oregon State law (ORS 109.640), adolescents become active participants in all their own medical decisions, and there are some situations in which this extend to 14 year-olds.
Because of this law, access to the patient portal is automatically disabled as soon as the patient turns 14. The portal may be reactivated with the access and “ownership” of the portal transferred to the patient by calling COPA.
Confidentiality is an agreement between the patient and provider and the COPA patient must expressly agree with whom their personal information is shared. For the most part, providers are not allowed to share private health information with anyone, unless a signed a release of information is on file stating otherwise.
There are also national laws, such as HIPAA and FERPA, that help to protect patient confidentiality. However, there are a few exceptions when health information can or must be shared, called mandatory reporting.
Following these laws and regulations, COPA requires patients 15 years and older to sign an authorization form in order for anyone else to access their medical records.
If you have questions about this policy, or your adolescent child’s privacy under the law, please feel free to contact COPA.
AUTHORIZATION FOR A CHILD’S MEDICAL TREATMENT | ‘CONSENT BY PROXY ‘
Consent by Proxy Authorization Form
A parent or appointed guardian is required to accompany their child, 14 years or younger, to the child’s annual well-exam and for any vaccinations. The provider at those visits will inform the parent or guardian about the health of the child, discuss issues important to the patient, and in some cases COPA must receive permission from the parent or guardian to administer care.
SICK VISITS: A person who is authorized by the parent or guardian to provide consent for medical treatment may accompany the child for sick visit only, however, the following form must be completed and delivered to COPA for the visit or treatment to occur: Consent by Proxy Authorization Form
SAME DAY APPOINTMENT FOR A SICK CHILD
COPA offers same-day appointments for COPA patients who are sick. Unfortunately, we are not able to accommodate walk-ins without appointments. Please call as soon as you know your child is ill, as our same-day appointments can fill up fast. The health of your child is our top priority and we’ll do everything we can to ensure they are seen as soon as possible.
SCHEDULED APPOINTMENT TIMES
We ask that our patients check in 15 minutes before the scheduled appointment time. If you arrive late, we’ll do our best to maintain the appointment, but we may ask that you reschedule for another time. We appreciate your understanding so that all patients can be seen.
We understand that your schedule may change, therefore, please call us as soon as you have to cancel. It’s our expectation that if you cannot make your appointment, you will notify COPA within 24 hours prior to the scheduled visit.
Our patients are our top priority and the providers make every effort to see you at your appointment time. Occasionally, a doctor is called away from the office on a medical emergency. We give every child our undivided attention and respond accordingly to seriously ill patients. This may require more attention at their appointment and result in delays. Please know that if your child is in this type of situation, the physicians are equally committed to attend to them. That is one of the many benefits of being a COPA patient! We do thank you for your patience as we work hard to give every child the attention they deserve.
PATIENT FORMS
To save time and expedite your visit, you are welcome to download and complete patient forms before you arrive.
BILLING INFORMATION
COPA works with all families to file insurance and post payments as soon as possible. Check our billing policies for detailed information or give us a call for assistance.
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